求人番号/48618

外資系医療機器メーカーのサプライチェーン部門においてFunctional Excellence Program Managerを募集いたします。

外資系医療機器メーカー

年収
700万〜1200万
勤務地
東京

求人情報

募集背景 New positio
仕事内容 POSITION SUMMARY (Main purpose of the job):
Responsible for driving Customer Care and Supply Chain Functional Excellence program in Japan with the objective to improve customer and employee experience, and drive efficiencies through optimization of process, technology, operating model and organization. Key pillars of accountability:
・Simplification: Identification of opportunities to improve employee and customer experience through simplification, standardization and improvement of core supply chain processes.
・Automation and digitization: Implement tools and technology to transform manual and paper based processes to drive higher levels of efficiency. Identify opportunities to digitize processes and make step change in process automation.
・Operating Models: Develop and deploy differentiated service and operating models, including assessment of centralization opportunities to leverage scale and efficiency opportunities

POSITION RESPONSIBILITIES:
・Overall program/value stream lead to manage linkages and dependencies between supply chain workstream and projects in other functional areas, eg. OU/Commercial, Finance, IT and Commercial Excellence
・‘Hands-on’ delivery of key projects within Functional Excellence strategy
・Provide direction, coaching and subject matter expertise to other supply chain project leaders within the program to ensure overall success
・A key element will be to drive OTC (Offer To Cash) program and leading one value stream by using lean methodology of continuous improvement, all project management tools, MOS principles, and lean Sigma tools.
・Accountable for the overall performance of the value stream. Ensures reports are available to track performance against KPIs and drives improvement planning as needed.
・Responsible to simplify processes, systems and policies within the Value Stream. Whenever possible, builds business cases and tracks benefits.
・Facilitates a culture of cross functional / business collaboration through the matrix, making sure value stream members are aware of their role and impact on their role and impact in the E2E process. Bridges connections from one value stream to another and works together in the spirit of “network of teams” embracing a free flow of information and feedback. Ensures alignment and collaboration with other value streams to ensure E2E optimization across Value Streams. Makes sure new ideas are accessed, developed and adopted.
・Identifies, in conjunction with leadership, direction and approach of Functional Excellence strategy, including identification of new opportunities to drive value within Japan Customer Care & Supply Chain organization
・Work closely with functional leaders to understand how work is done and evaluate need for change to existing models to meet business objectives at the lowest possible cost and required level of quality and service
2
・Regularly evaluates progress and success with the team. Communicates status update and progress to the key-stakeholders.
・Organize and facilitate cross-functional program teams, and identifies and drives tactical activities to keep program on track
・Identifies and works to remove barriers that slow or prevent the successful completion of projects and portfolios assigned to. Enlists leadership actively and as needed to assist with barriers.
・Communicate and manage engagement with internal and external project stakeholders with regular cadence through a variety of mediums, including presentations, email and stretches on program status and performance. Ensures that stakeholders have up-to-date information needed for their particular function in a timely manner.
・Creates and maintains excellent working relationships within the teams assigned, and across Medtronic functions and departments. Acts as a liaison between Supply Chain and other Medtronic organizations, and advocates on behalf of APAC Region and APAC Supply Chain and it’s strategies as needed
ポジション Functional Excellence Program Manager(Customer Care & Supply Chain)
応募条件 Business or Healthcare related (medical or scientific) Bachelor degree or its equivalent

・Minimum of 10 years’ experience in healthcare/device customer service or operation
・Experience of Customer Service/communication transformation – Planning & Deployment of Customer Engagement, Call center and Remote service support
・Experience in task management with multi-stakeholders and proven track record and demonstration of management by influence
・Experience leveraging nascent CC technology (Chat Bots/AI/Remote working tools)
必要スキル ・Ability to translate and convey complex statistical and other data into easy to understand, actionable recommendations.
【マネジメント経験】
不要
【英語スキル】
高い英語力と日本語力
求める人物像 ・Strong team player and track record of working collaboratively to manage cross-functional, cross-business issues and generate impact through others. Excels in a matrix structure Organization, is flexible and at ease in all cultural and management level situations
・Passionate and highly integrated into the business; knowledge and experience with our products a plus.
雇用形態 正社員
勤務地 東京
勤務時間 9:00~17:30
年収 700万 〜 1200万
休日休暇 年間123日(2021年度実績)あります。その他、年次有給休暇(入社初年度10日~最大20日)、ボランティア休暇(年1日)、バースデー休暇、慶弔休暇等
福利厚生 社会保険加入(健康保険・厚生年金保険・雇用保険・労災保険) 、借上げ社宅制度(転勤時)、生命保険、長期所得補償保険、退職金制度、社員株式購入制度、提携住宅ローン、福利厚生倶楽部(リロクラブ)、慶弔・災害見舞金、社員クラブ活動補助金等
担当者より 外資系ヘルスケア企業のカスタマーサービス部門においてっステムの構築、最適化、統合をリードする部門責任者を募集いたします.


AHNEW

担当コンサルタント

山本 俊輔

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